Posted on 2/21/2020
This post is a proactive thought piece as opposed to last week's reactive one. Nobody asks me this question, but I can tell that people have radically different ideas about how much should be spent on vehicle repair and maintenance. There are two scenarios that happen often to me that relate to this universal query: 1. Two customers are quoted the exact same job on identical models: one customer says that's a good deal, the other says the car isn't worth that. 2. Customer A needs a repair that costs $1000; the final bill ends up being $1100. Customer B needs a repair that costs $100; the final bill ends up being $200. Who do you think is more upset? The moral of those scenarios is that people have different value systems. Feeling like you're getting a good deal is more important to people than actually getting a good deal. (Otherwise, people might be asking me to replace unnecessary items so that they won't ever have to pay labor to replace those in the future). Now let's turn to the e ... read more